EV Charging Operations & Maintenance
Keep Your Charging Infrastructure Operating at Its Best
Keep charging operations moving with expert service, flexible coverage, and nationwide field support.
Electrical Asset Maintenance and Repair Plans
Providing operational confidence every day.
Expert Support
In-house technician workforce trained across the industry’s top charger manufacturers.
Faster Response
Remote diagnostics and coordinated field service to help resolve issues faster.
Flexible Coverage
Choose the level of maintenance and repair support that fits your operation.
Connected Technology
InControl™ connects asset visibility, remote diagnostics, and field service for a more coordinated response.
Servicing more electric vehicle charger brands than anyone.
Choose the Right Level of Support
Flexible maintenance and repair plans built around your operational needs.
Standard
Reliable Maintenance & Repair Coverage
Ongoing support to keep chargers maintained and address issues when they occur.
- Preventative maintenance
- Labor for troubleshooting & repair
- Discounted parts
- 24/7 phone service line
Dedicated
Dedicated Technicians for Your Operation
Consistent technician resources and service coverage built around your operation.
- Dedicated technician, full-time or fractional
- Preventative maintenance
- Labor for troubleshooting & repair
- Service Account Manager
- Discounted parts
- 24/7 phone service line
Premium
Comprehensive Parts & Labor Coverage
Customized support for charging operations where uptime is critical.
- Parts & labor coverage
- Preventative maintenance
- Spare parts inventory
- Dedicated technician options
- InControl™ included
- Uptime commitment
*Parts coverage as outlined in the T&Cs
On-demand labor for break-fix repair available.
More Ways to Protect Your Operation
InService extends beyond maintenance and repair plans with additional support for your operational needs.
FlexTech
Proactive on-site inspections by a technician you trust.
Recurring Site Support
Scheduled technician visits based on operational needs.
Technician Continuity
Consistent field expertise across visits.
Flexible Scheduling
Support structured around your sites and operations.
Standalone or Add-on
Use FlexTech independently or alongside an InService plan.
Extended Warranty
Extend protection for eligible charging equipment beyond the standard warranty.*
Extended Protection
Additional coverage beyond the standard warranty period.
Parts Coverage
Covered replacement parts for eligible equipment.
Flexible Terms
Choose an additional 1- or 3-year coverage term.
Added Peace of Mind
Reduce the risk of unexpected parts costs as equipment ages.
*Eligibility and coverage subject to applicable warranty terms and conditions.
InService FAQs
Can InCharge service chargers from multiple manufacturers?
Yes. InCharge provides maintenance and repair support across a range of commercial EV charger manufacturers.
Does InService include preventative maintenance?
Yes. Preventative maintenance is included with InService Standard, Dedicated, and Premium.
What’s the difference between Standard, Dedicated, and Premium?
Standard provides ongoing maintenance and repair coverage. Dedicated adds technician resources assigned to your operation. Premium provides comprehensive parts and labor coverage with customized support.
Can InCharge support existing chargers?
Yes. InCharge can support eligible existing charging infrastructure, including chargers not originally deployed by InCharge.
How does InControl work with InService?
InControl connects charging infrastructure with InCharge support operations, enabling greater visibility, remote diagnostics, and coordinated service.
What is FlexTech?
FlexTech provides recurring on-site technician support with flexible scheduling and can be used independently or alongside an InService plan.
Get the Guide: How to Extend the Life of Commercial EV Chargers
One Partner for Your Energy Needs
From electrical and lighting to EV charging and site infrastructure, we are your long-term energy solutions partner – from design and installation through ongoing maintenance.