Operational confidence, backed by expert maintenance & repair solutions – for every charger.
Support you can count on.
Gain peace of mind and achieve operational confidence with charger maintenance & repair plans for your electric fleet—regardless of charger manufacturer and tailored to fit your needs.
InService™ is built for every installed EV charger – especially if any of the following scenarios apply.
- You own your own EV chargers
- You rely on your chargers for daily use
- You want to extend the lifespan of your chargers, with preventative maintenance or service support – beyond the manufacturer warranty
- You are looking for support from full- or part-time electricians to maintain charger uptime
Most chargers qualify.
- Chargers purchased or not purchased directly from InCharge
- EV chargers in or out of warranty
- Chargers supported or not supported by operating software
- Chargers using or not using proprietary operating software
InService provides operational confidence in everyday charging, for every charger.
Get the support you need with in-house, expert technicians.
Achieve quick response times for EV charger service.
Rely on service teams strategically located across North America.
Count on predictable payment schedules.
Choose from flexible and scalable plans that grow with your business.
Easily request service through InControl™ software.
Servicing more EV charger brands than anyone.
The Importance of Service
Cameron Funk, Executive Board Chair for InCharge Energy, shares how InCharge’s expanded InService offerings simplify EV charging operations for customers.
InService Achievements for 2024*
Support Tickets Completed
Turnkey Charging Projects
Campaign Work Orders
Preventative Maintenance Orders
Maintenance & Repair Plans
Warranty, Maintenance & Repair Options Built to Fit Your Operational Needs
Extended Warranty
Further protection for your mission-critical operations.
- Additional coverage to maximize reliability
- Extends standard warranty for an additional 1 or 3 years
- Parts coverage*
Preventative Maintenance
Maximize uptime with proactive planning.
- Regular tune-ups
- Flexible scheduling options
- PM labor and travel time included
- Discounted parts*
InService Standard
Affordable coverage for smoother operations.
- Labor coverage for repairs
- Discounted parts*
- Preventative Maintenance included
InService Dedicated
Dedicated technicians just for your sites.
- Expert technician dedicated to your operation
- Labor coverage for repairs
- Discounted parts*
- Preventative Maintenance included
InService Premium
Dedicated techs and parts. 100% confidence.
- Fully customized solution to fit your operational and business needs
- Complete parts* & labor coverage
- Active monitoring and remote diagnostics with InControl Charge Maintenance and Management Software
*Parts coverage as outlined in the T&Cs
On-demand labor for break-fix repair also available.
InService Standard Plan Response & Dispatch Times
Response Time*
2 Hours
Dispatch Time**
3-5 Days
Support Coverage
24/ 7
*”Response time” defined by timing of initial Support Operations Center (SOC) response to incoming service request. **Dispatch time may vary based on parts availability . Custom Dispatch times available under InService Dedicated or InService Premium Plans.
Make maintenance & repair simple with InControl™ Charge Maintenance and Management Software.
Request Service
Simple access to service requests for your registered chargers – directly in the dashboard.
Monitor Open Cases
Easily review open charger service cases and monitor their progress.
%
of issues can be resolved remotely with InControl™
Los Angeles Sales & Service Office (LASSO)
To better serve our customers in Southern California, our LASSO office is staffed by established certified electricians who offer EV charger support and other valuable business services.
- EV Charger Sales & Maintenance
Servicing various commercial installations (multifamily, parking, retail, workplace, commercial, fleet charging) - EV Station “Weights & Measures Service” Registered Service Agency (RSA)
Registered service technicians to ensure compliance with state standards - Lighting Services
Support for schools, dealers, commercial, public, retail, event spaces - General Electrical Work
Commercial install, energy retrofits, and major appliance relocation
Contact LASSO at (562) 866-6621
Specialty Services: Our Expertise, Your Operational Success
Parts Warehouse & Supply Chain
Build and maintain your EV deployments with our expert support.
We manage the complexity of ordering, managing, packaging and distributing spare parts so you can focus on your core business. With everything from warehouse and inventory management to custom packaging support, we make maintaining your EV fleet as easy as possible.
Interoperability Testing
AC (Level 2) and DC fast charging interoperability testing services for all EV clients across any application.
With our vast network of OEMs and partners, our interoperability testing does the homework of making sure your equipment works together seamlessly. Plus, we offer full access to our interoperability lab to our customers for customized testing across multiple OEMs and CMS standards.
On-demand Labor
Transparent pricing for immediate service without the obligation of a contract.
Whether you’re interested in on-demand preventative maintenance or require emergency dispatch for an unplanned incident, we’ve got your back. Get the coverage you need without being locked into a contract.
Site Assessment Services
Our obligation-free site assessments help you evaluate potential EV deployment sites prior to breaking ground to set you up for long-term, scalable success. In as a little as two weeks, you can get the information you need to ensure a more precise project quote, understand utility load requirements, and share with local AHJs.
Site Restoration Services
Return leased or purchased property to pre-deployed EV charger condition.
When you reach the end of the lease or are relocating a site, we can help you with:
- Safe removal of charging hardware, meters & gear
- Landscaping, ground cover, and grading
- Recondition site asphalt, concrete, and stripping
- Utility coordination and transformer removal
- Landlord coordination and sign off when restoration is complete
Weight & Measures Certification (CA Only)
With three tiers available, you have the flexibility to choose what option best suits your needs. Whether it’s just verification of installation or a full inspection, our local experts can help you achieve compliance with state standards.